Customer Support Specialist

Our company, which operates in the sector of parapharmaceutical products and aesthetic medicine products based in the area of ​Chalandri, Athens, is looking for a Customer Support Specialist, for immediate recruitment in a full-time onsite position.

Position Description

Efficient and prompt communication with customers, in English, by phone, chat and e-mail
Manage customers’ requests and seize opportunities to upsell products (when they arise)
Identify customers’ needs, provide information about the products and resolve any issue by providing the best solution
Cooperate effectively with the sales department, as required
Ensure that high level service is provided and maintain high levels of customer satisfaction
Collect and analyze call center’s statistics
Prepare reports for other departments or top management
Maintain and update customer support databases

Requirements

Fluency in English (verbal and written communication)
At least 2 years of customer service experience in a similar position
Knowledge of handling ERP & CRM systems
Excellent knowledge of MS Office and e-mail
Knowledge of SoftOne software would be considered as a plus

Benefits

Continuous training in the field of work
Opportunities for performance-based advancement
Ideal working environment
Fixed working hours
Full-time employment with a fixed monthly salary

Ιnterested candidates, please submit your CV at cv@e-fillers.com