Housekeeping Manager – Porto Carras

The Housekeeping Manager will play a key role in ensuring the highest standards of cleanliness, presentation, and guest comfort throughout Porto Carras. Leading a large and diverse housekeeping team, the manager will oversee daily operations, maintain brand standards, and create a motivating environment that enhances both guest satisfaction and employee engagement.

Key Responsibilities

Operational Leadership

Supervise and coordinate daily housekeeping operations across rooms, suites, public areas, and back-of-house.
Ensure the highest standards of cleanliness, order, and guest readiness are consistently achieved.
Conduct regular inspections of guest rooms and public spaces, addressing deficiencies promptly.
Team Management

Lead, train, and motivate a large housekeeping team, fostering a culture of pride and service excellence.
Plan schedules, allocate tasks, and monitor performance to maximize efficiency.
Support recruitment, onboarding, and continuous development of staff.
Inventory & Cost Control

Manage and monitor housekeeping supplies, linen, and equipment.
Collaborate with procurement and cost control teams to optimize resources and budgets.
Ensure proper use and maintenance of cleaning equipment and products.
Guest Experience & Quality Assurance

Respond promptly to guest requests and feedback, ensuring a seamless and personalized experience.
Maintain compliance with hotel standards, health, safety, and hygiene regulations.
Support sustainability initiatives through responsible use of resources.
Collaboration

Work closely with Front Office, Maintenance, and F&B teams to ensure smooth communication and service delivery.
Support special projects, seasonal operations, and VIP preparations.

Requirements

• Proven experience as a Housekeeping Manager or Assistant Manager in a large hotel or resort.
• Strong leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of housekeeping processes, cleaning products, and health & safety standards.
• Proficiency in MS Office; knowledge of PMS systems (e.g., Protel) is an asset.
• Fluent in Greek and English; additional languages are a plus.
• Detail-oriented with a strong sense of quality and service.
• Hands-on, proactive, and adaptable to high-volume operations.
• Strong interpersonal and communication skills.
• Positive, motivating leader who can manage a diverse team.

Benefits

• Competitive renumeration package & Performance-Based Bonus Scheme
• Dynamic, friendly and supportive working environment
• Strong Internal Mobility & Career Advancement Opportunities within SWOT Hospitality
• Wellbeing Matters: Work-Life Balance Initiatives

Please send your CV at hr@swot.gr