Guest Relations Agent Samos Verde M Gallery by Accor

SWOT Hospitality is thrilled to announce an exciting opportunity for a

Guest Relations Agent

at the stunning Samos Verde M Gallery by Accor.

About the role:

• As the Guest Relations Agent, you will serve as a welcoming face for guests, ensuring outstanding customer service throughout their stay.
• Actively listen to guest feedback, resolve concerns promptly and effectively while maintaining a professional demeanor.
• Maintain strong communication with all departments, ensuring seamless guest experiences from check-in to check-out.
• Enhance guest satisfaction through personalized service and attention to detail.
• Coordinate with the team to ensure all guests feel valued, recognized, and appreciated.
• Adhere to hotel policies and procedures while promoting a welcoming and friendly atmosphere.
• Assist with the welcome experience, ensuring a smooth and pleasant transition into the hotel for all incoming guests.

Requirements

• Previous experience in a guest relations or front office role in the hospitality industry is preferred.
• Strong communication skills in English; knowledge of additional languages is a plus.
• Excellent problem-solving skills and a proactive attitude.
• Professional appearance and demeanor.
• Passion for providing exceptional guest experiences and ensuring guest satisfaction.
• Ability to work collaboratively as part of a team and also to work autonomously.

Benefits

• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Work with the best professionals in tourism industry

Please send your CV at hr@swot.gr