Spa Manager

Urbane Skin Spa, Exquisite Beauty Destination, has an open full-time, all year-round position of Spa Manager in Kolonaki, Athens.

Duties & Responsibilities

o Oversee, manage, train, guide and motivate the team of spa therapists and aestheticians for optimum customer service. Evaluate team’s skills and act accordingly.

o Coordinate daily appointment calendar; allocate appointments in order to maximize revenue and ensure maximum productivity.

o Oversee day-to-day spa operations to deliver an excellent guest experience and achieve repetitive visits.

o Provide high level customer service that exceeds the expectations of our guests.

o Guide and inform customers, spa visitors and guests about face and body treatments appropriate for them; promote the cosmetic products the company represents.

o Ensure the team practices and implements treatment protocols according to guidelines. Correct course when needed.

o Supervise operational procedures; ensure spa standards are followed; guard spa etiquette and facilitate customers receive an excellent spa experience. Ensure hygiene and safety procedures and protocols are in place and implemented.

o Contribute to the overall quality and quantity goals of the company, the spas and the cosmetics it represents.

o Report to the CEO of the group.

Skills & Qualities

o Degree in Aesthetics or Physiotherapy and Spa Management or relevant management degree.

o A minimum of 3 years managerial work experience in a similar position in the spa and beauty sectors, preferably in an international, 5-star hotel environment, or a city Spa.

o Knowledge of key operational aspects of the spa; procedures, face and body protocols, customer appointments management, customer service, spa etiquette.

o The ideal candidate should be organized and analytical, possess coordinating and people management skills, nourish team spirit, have a positive attitude and problem-solving capabilities.

o Possess interpersonal communication skills, integrity, reliability and commitment to excellence.

o Good knowledge of the English language; excellent knowledge of the Greek language. A third language will be considered a plus.

o Computer literacy and familiar with windows environment.

o Greek Resident

o We practice confidentiality on all applications.

Company offers

o A competitive salary, bonus and career advancement opportunities.

o Constant training in spa management, face and body treatment protocols.

Spa Profile

A modern city spa located in Kolonaki, Athens prestigious down-town area, inspired by modern international spas around the world. Its main philosophy is to offer high-end face and body treatments while focusing on supreme quality of services and excellent customer service.

The company offers a competitive compensation package and a positive work environment implementing modern management practices. It also offers constant training and opportunities for career advancement.